About
Operator-minded consulting
We bring structure to environments where performance drifts: multi-site variance, payer behavior changes, and operational handoffs that create rework. Our approach is COO-oriented and cadence-driven.
Our operating model, in one view
Controls → queues → escalation → cadence. This is the structure we install so outcomes are repeatable.
How we work
We do three things well: clarify reality fast, implement with your team, and install a cadence that holds.
Diagnose
Identify drivers by facility/site, payer, and workflow. Quantify leakage and prioritize.
Implement
Install controls upstream, redesign queues, and set decision rules that close balances.
Sustain
Deploy a weekly operating review and KPI dictionary that leadership can run.
COO-focused by design
The goal is not “more activity.” The goal is a system where performance is repeatable and visible.
What leadership gets
- A small KPI package with clear definitions
- Weekly cadence that drives closure
- Escalation pathways for repeat payer friction
What teams get
- Clear queue logic and priorities
- Decision rules that reduce rework
- Ownership clarity across handoffs